Labtech Pty Ltd – Privacy Policy
Last Updated: 05/03/2025
1. Introduction
Labtech Pty Ltd (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website [Insert Website Address] (the “Site”) and utilize our services. We adhere to the principles of the Australian Privacy Act 1988, the General Data Protection Regulation (GDPR) where applicable, and the Payment Card Industry Data Security Standard (PCI DSS) to ensure your data is handled responsibly, especially regarding Visa and Mastercard transactions.
2. Information We Collect
We may collect the following types of information:
Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, postal address, and company details.
Payment Information: When you make a purchase, we collect payment information, including credit/debit card details (card number, expiry date, CVV). Please note that we utilize PCI DSS compliant third-party payment processors, and we do not store your full card details on our servers.
Usage Information: We collect information about how you use our Site, including your IP address, browser type, operating system, pages visited, and time spent on our Site.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience and collect information about your preferences.
3. How We Use Your Information
We use your information for the following purposes:
To Provide and Improve Our Services: We use your information to fulfill your orders, respond to your inquiries, and improve the functionality of our Site.
To Process Payments: We use your payment information to process transactions and prevent fraud.
To Communicate with You: We may use your information to send you updates, newsletters, and promotional materials. You can opt-out of these communications at any time.
To Comply with Legal Obligations: We may use your information to comply with applicable laws and regulations.
To Protect Our Rights and Interests: We may use your information to protect our rights and interests, including preventing fraud and enforcing our terms of service.
For Analytics and Research: We analyze user behavior to improve our website and services.
4. Sharing Your Information
We may share your information with the following third parties:
Payment Processors: We share your payment information with PCI DSS compliant payment processors to facilitate transactions.
Service Providers: We may share your information with third-party service providers who assist us with website hosting, data analysis, and marketing.
Legal Authorities: We may disclose your information to legal authorities if required by law.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Visa and Mastercard: In order to facilitate the processing of payments, and to comply with their rules and regulations, we may share information with Visa and Mastercard.
5. Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. We implement industry-standard security practices, including encryption and secure server infrastructure. We adhere to PCI DSS standards when handling payment information.
6. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Your Rights
You have the following rights regarding your personal information:
Access: You have the right to access the personal information we hold about you.
Rectification: You have the right to correct any inaccurate or incomplete information.
Erasure: You have the right to request the deletion of your personal information.
Restriction: You have the right to restrict the processing of your personal information.
Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
Objection: You have the right to object to the processing of your personal information.
Withdraw Consent: If we rely on your consent to process your information, you have the right to withdraw your consent at any time.
Complaints: You have the right to lodge a complaint with a supervisory authority.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to collect information about your browsing behavior. You can control the use of cookies through your browser settings.
9. Links to Third-Party Websites
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of these websites.
10. Children’s Privacy
Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Site.
12. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Labtech Pty Ltd
Office 2023, Datavoice Buildling, 16 Elektron Avenue, Techno Park, Stellenbosch, 7600
info@labtechgroup.co.za
+27 21 518 32 38
PCI DSS Compliance:
Labtech Pty Ltd utilizes [Insert Name of PCI DSS Compliant Payment Processor] for processing all credit and debit card transactions. We are committed to maintaining PCI DSS compliance and ensuring the security of your payment information.
Visa and Mastercard Compliance:
Labtech Pty Ltd will cooperate with Visa and Mastercard, and their member banks, in any investigation relating to fraud, and any other investigation that requires our cooperation. Labtech Pty Ltd will comply with all Visa and Mastercard rules and regulations.