Labtech Pty Ltd Returns Policy
Effective Date: 05/03/2025
1. General Returns:
Labtech Pty Ltd is committed to customer satisfaction. If you are not entirely satisfied with your purchase, we are here to help.
This policy applies to products purchased directly from our website, labinstruments.co.za & labtechgroup.co.za
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
2. Eligibility for Returns:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You must initiate the return process within [Number] days of receiving your order.
Certain types of items cannot be returned, such as:
Perishable goods
Customized or personalized items
Software or digital downloads where the seal has been broken
Items that are clearly marked as non-returnable.
Proof of purchase (order number or receipt) is required for all returns.
3. Return Process:
To initiate a return, please contact our customer service team at info@labtechgroup.co.za or +27 21 518 32 38.
Provide your order number, a description of the item(s) you wish to return, and the reason for the return.
Our customer service team will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning your item(s).
Clearly mark the RMA number on the outside of the return package.
You are responsible for the return shipping costs, unless the return is due to our error (e.g., defective or incorrect item).
We recommend using a trackable shipping service and insuring your return, as we cannot be responsible for lost or damaged returns.
Return the product to the following address:
Labtech Pty Ltd
Office 2032, Datavoice Building, 16 Elektron Aveune, Techno Park, Stellenbosch, 7600
4. Refunds:
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
Refunds will be issued for the purchase price of the returned item(s), excluding any original shipping costs, unless the return is due to our error.
If you have not received a refund after the stated time, please check your bank account again and then contact your credit card company. It may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at info@labtechgroup.co.za.
5. Exchanges:
If you wish to exchange an item, please follow the return process and place a new order for the desired item.
6. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately with photos of the damage or defect.
We will arrange for a replacement or refund, including any return shipping costs.
7. Cancellation Policy:
Order cancellations are accepted before the product is shipped. If the product has already been shipped, the standard return policy applies.
8. Visa and Mastercard Compliance:
Labtech Pty Ltd adheres to the Visa and Mastercard rules for returns and refunds.
We will process refunds promptly and accurately to the original payment method.
We will provide clear and accurate information about our returns policy to our customers.
We will provide clear records of transactions and returns.
9. Contact Us:
If you have any questions about our returns policy, please contact us at:
Email: info@labtechgroup.co.za
Phone: +27 21 518 3238
Important Considerations:
Clearly State Timeframes: Be specific about the number of days for returns and refunds.
Shipping Costs: Make it clear who is responsible for return shipping costs.
Exceptions: Clearly list any non-returnable items.
Record Keeping: Maintain accurate records of all returns and refunds.
Customer Service: Provide accessible and responsive customer service.
Legal Compliance: Regularly review and update your returns policy to ensure compliance with all applicable laws and regulations.
Website Display: Ensure that this policy is easy to find on your website, ideally in the footer, and during the checkout process.
By implementing a clear and customer-friendly returns policy, Labtech Pty Ltd can build trust and enhance customer satisfaction